Overview
cellsyntax.com collects information about the use of our website to provide a secure and personalized experience. This includes the customer’s name, email, purchasing records, and shopping patterns. We will collect information when you place an order with us.
We do not sell, rent, or loan your information to third parties without your permission. So, for example, we do not sell your email address or other information to mass marketers. CellSyntax will be allowed to contact you with special offers and information related to CellSyntax and all products you have bought or shopped for.
At CellSyntax, we guarantee that we do not collect or store any information about you or your computer beyond what is required for your order to be placed. Personal details such as your name, address, or purchase history are not viewable by anyone other than yourself. All transactions on this site are SSL encrypted for your protection.
Our collection and/or use of any information you provide while using or visiting this Web Site is governed by this Privacy Policy and the cellsyntax.com Terms and Conditions of Use Agreement. By using this Web Site, you grant us the rights contained therein.
Information We Collect
Information you provide
- Account and order information: name, email address, billing and shipping address, phone number, and any other information you enter at checkout or in your account.
- Payment information: processed directly by our payment processor. We do not store full payment card numbers on our servers.
- Communications: messages you send us by email, contact form, or other channels.
Information collected automatically
Like many other websites, CellSyntax makes use of log files. The information inside the log files includes Internet Protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track users’ movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.
How We Use Information
- To process, fulfill, and ship your orders, and to communicate with you about them;
- To verify identity, eligibility, and shipping address (including state-by-state restrictions);
- To provide customer service and respond to inquiries;
- To send transactional emails (order confirmations, shipping updates, receipts);
- To send marketing emails if you have opted in (you can unsubscribe at any time);
- To operate, maintain, secure, and improve the Site;
- To detect and prevent fraud, abuse, or other unauthorized activity;
- To comply with legal obligations and enforce our Terms of Use.
Cookies and Web Beacons
CellSyntax does use cookies to store information about visitors’ preferences, record user-specific information on which pages the user accesses or visits, customize Web page content based on visitors’ browser type or other information that the visitor sends via their browser. If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
All customers acknowledge that by purchasing on our website you are opting in to our private encrypted email database. You may receive email correspondences from CellSyntax such as order confirmations, shipping confirmations, promotional emails, and/or newsletters. If you are currently receiving a newsletter or emails from us and would like to stop receiving them, please notify us by contacting us by email at hello@cellsyntax.com or by simply unsubscribing, and your email will be automatically removed from our database.
Third-Party Service Providers
We share limited information with service providers who perform functions on our behalf. These providers are contractually bound to use the information only for the services they provide to us. They include:
- Payment processors (for example, Stripe) to process payments securely;
- Shipping carriers to deliver your orders;
- Hosting and infrastructure (for example, Cloudflare) to run the Site;
- Email and CRM platforms (for example, GoHighLevel) to send transactional and opt-in marketing emails;
- Analytics providers to understand aggregate Site usage.
We do not sell your personal information to third parties for their own marketing purposes.
Legal Disclosures
We may disclose information when required by law, subpoena, court order, or other legal process; to enforce our Terms of Use; to protect the rights, property, or safety of CellSyntax, our customers, or others; or in connection with a merger, acquisition, financing, or sale of business assets.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Correct or update inaccurate information;
- Request deletion of your personal information, subject to legal exceptions;
- Opt out of marketing communications at any time;
- Opt out of the “sale” or “sharing” of your information for cross-context behavioral advertising (note: we do not sell personal information);
- Object to or restrict certain processing of your information.
To exercise any of these rights, email hello@cellsyntax.com. We will verify your request and respond within the timeframe required by applicable law.
California residents: the California Consumer Privacy Act (as amended by the CPRA) provides specific rights regarding the personal information we collect about you. You may also designate an authorized agent to make a request on your behalf.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information. Payment information is encrypted in transit and processed through PCI-DSS compliant providers. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children
The Site is intended for use by adults age 21 and over and is not directed at children. We do not knowingly collect personal information from anyone under 21. If you believe a child has provided information to us, contact us and we will delete it.
Ownership of Communications
Except for that individually-identifiable information collected from you in accordance with this Privacy Policy, all comments, remarks, suggestions, ideas, or other information communicated will become the exclusive property of cellsyntax.com, and you grant to cellsyntax.com a royalty-free, perpetual, irrevocable, worldwide, non-exclusive license to use or reproduce the same.
Changes to This Policy
We may update this Policy from time to time. The “Last updated” date reflects the most recent revision. Material changes will be communicated through the Site or by email where appropriate.
Contact
If you require any more information or have any questions about our Privacy Policy, please feel free to contact us by email at hello@cellsyntax.com.